← Hosting, Support & Maintenance
Overview
Retainers turn “we’ll get to it” into a managed queue: clear priority rules, honest capacity, and continuity of context about your site. You get a partner who already knows your deploy path, plugins/modules, and hosting - not a new face triaging every ticket from zero.
Where this helps
- Marketing teams with steady site work but no in-house developer
- Operations needing reliability after launch - especially post build or migration
- Agencies white-labelling support for end clients
What we focus on
- Scope clarity - What belongs in retainer hours vs project quotes
- Prioritisation - P1 outages vs enhancements; communication channels
- Change hygiene - Testing, backups, and release notes so small fixes don’t become big incidents
- Roadmap visibility - Surfacing tech debt worth budgeting before it bites
How we work
We match retainer tiers to realistic monthly demand - under-selling capacity helps nobody. If work regularly exceeds the bucket, we’d rather resize the agreement than silently deprioritise you.