Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 2025

Blackgate Pty Ltd ("Blackgate", "we", "us", or "our") respects your privacy. This policy describes how we collect, use, disclose, and protect personal information when you visit blackgate.com.au or contact us. It complies with the Australian Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Information We Collect

1.1 Information You Provide

When you use our contact form, we collect:

  • Name
  • Email address
  • Phone number (optional)
  • Message content

We use this information to respond to your enquiry, provide services, and communicate with you about projects or partnerships.

1.2 Information Collected Automatically

When you visit our website, we collect:

  • Usage data - pages visited, time on site, referral source, device and browser type, and approximate location (via Google Analytics)
  • Advertising data - interactions with our ads, conversion events, and similar data used for ad measurement (via Meta and Google)
  • Preferences - we store your theme preference (light/dark) in your browser's local storage to remember your choice

2. Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Essential operation - such as remembering your theme preference
  • Security - Cloudflare Turnstile (bot protection on our contact form) may set cookies to verify you are human
  • Analytics - Google Analytics uses cookies to measure how visitors use our site
  • Advertising - Google and Meta may set cookies for ad delivery, measurement, and remarketing
  • Fonts - Google Fonts may collect your IP address when fonts are loaded

You can disable cookies in your browser, or use opt-out tools for interest-based advertising. Some features may not work correctly if cookies are disabled.

3. Third Parties

We work with the following third parties that may process your data:

  • Google Tag Manager (GTM) - manages the loading of scripts on our site, including analytics and advertising tags. See Google's privacy policy.
  • Google Analytics - measures website traffic, user behaviour, and performance. It collects data such as pages visited, session duration, device type, and approximate location. See Google's privacy policy and Google Analytics data practices.
  • Meta (Facebook) - we use Meta Pixel and related tools for advertising, conversion tracking, and audience insights. Meta may collect information about your visit and use it for ad targeting on Meta platforms. See Meta's privacy policy.
  • Cloudflare Turnstile - used on our contact form to prevent spam and bots. Cloudflare may collect browser and device information. See Cloudflare's privacy policy.
  • Google Fonts - we load fonts from Google. This may result in your IP address being shared with Google. See Google's privacy policy.
  • Email delivery - contact form submissions are processed via our server and may be sent via an email service provider (e.g. SMTP2Go) to deliver your message to us.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide customer support
  • Deliver services, including web design, development, SEO, consulting, and white-label work
  • Send transactional or project-related communications
  • Analyse website traffic and user behaviour to improve our site and services
  • Measure the effectiveness of our advertising and run remarketing campaigns on Google and Meta
  • Comply with legal obligations

5. Disclosure of Your Information

We do not sell your personal information. We may disclose it to:

  • Service providers who assist us (hosting, email, security, analytics, advertising), subject to confidentiality or data processing obligations
  • Google and Meta for analytics and advertising purposes (as described in section 3)
  • Authorities if required by law (e.g. court order, legal process)

6. Storage and Security

We store your information on secure servers and take reasonable steps to protect it from unauthorised access, loss, or misuse. Contact form data may be stored temporarily and processed via our hosting environment.

7. How Long We Keep Your Information

We retain contact and project-related information for as long as necessary to fulfil the purposes described in this policy and to comply with legal or record-keeping requirements.

8. Your Rights

You have the right to:

  • Access - request a copy of the personal information we hold about you
  • Correction - ask us to correct inaccurate or outdated information
  • Deletion - request deletion of your personal information, subject to legal exceptions
  • Object or restrict - object to processing or request restriction (where applicable under GDPR)
  • Withdraw consent - where we rely on consent, you may withdraw it at any time

To exercise these rights, contact us using the details below. We will respond within a reasonable time. If you are in the EU or UK, you may also have the right to lodge a complaint with your local data protection authority.

9. International Transfers

Your information may be processed or stored by us or our service providers in Australia or overseas. Where we transfer data outside Australia, we take reasonable steps to ensure recipients handle it in line with applicable privacy laws.

10. Children

Our website is not directed at children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy enquiries, access requests, or complaints:

Blackgate Pty Ltd
Email: hello@blackgate.com.au
Phone: 1800 975 300
Website: blackgate.com.au

We will acknowledge your request promptly and respond in accordance with applicable privacy legislation.