17 November 2020
Sector: Retail / wholesale
Focus: Website Design & Development, Systems & Integrations
Situation
Trade customers needed pricing, approvals, and sane reorder paths, while the consumer side still needed a proper brand story. Inventory and product truth had to stay single-source, even though the two audiences read the catalogue with different questions in mind.
What we focused on
- Catalog strategy: Variants and packs that matched how warehouse actually picked and shipped.
- Trade flows: Applications, credit limits, and reorder paths without breaking consumer checkout.
- Integrations: ERP sync with conflict rules when stock or price disagreed.
Outcome
Fewer order errors and a site merchandising could merchandise without nightly spreadsheets.