10 December 2021
Sector: Membership / association
Focus: Website Design & Development, Custom WordPress theme
Situation
Member content lived in another system with a different UX, which made renewals and lapsed-member journeys feel bolted on. People should not need a map to find what their membership includes.
What we focused on
- Theme architecture: Shared header and auth-aware navigation, marketing and member areas felt one product.
- Gated patterns: Templates for standards, PDFs, and webinars, permissions tested per role.
- Search: Member resource index with filters, practical for working engineers, not just SEO pages.
Outcome
Higher engagement with standards content and fewer “where do I log in?” calls to the secretariat.