23 July 2025
Sector: Subscription / recurring revenue
Focus: Systems & Integrations, Automation & Agentic Workflows
Situation
Failed payments and credits were not flowing through to finance in a dependable way, so month-end turned into spreadsheet reconciliation and quiet mistrust between systems.
What we focused on
- Idempotent handlers: Replay-safe processing for noisy webhook retries.
- Reconciliation job: Daily diff between provider and ledger with alerts, not manual eyeballing.
- Audit trail: Who changed plans, when, and why, support and finance aligned.
Outcome
Finance closed faster with fewer revenue leakage investigations.