25 February 2020
Sector: E-commerce / DTC
Focus: Social Media
Situation
Peak weeks crushed a small team: creative ran late, and ads sometimes went live before the landing experience was ready. Margin and stock reality did not always match the calendar hype.
What we focused on
- Pre-mortem: What breaks at peak, stock, site, CX, and who owns the fix before launch week.
- Asset pipeline: Formats per channel with reuse rules so design wasn’t one-off every time.
- Measurement: Incrementality framed honestly, social’s role alongside search and email.
Outcome
Smoother launches with fewer fire drills and creative that matched what operations could fulfil.